Installation problem Forum

I"ve just installed windows 10, and when I try to install cloudevo it says that an error has occurred and after that, when try to use the software it says:
The required devide driver has either not been installed correctly or it cannot be started.
Possible reasons:
An anti-virus program interferes with the software: which I don"t think because the firewall allows it
the program is executed in a sandbox: ?
the user account lacks the required permissions: I"m the administrator.
Solutions: Uninstall the software, restart the computer and then reinstall the software: I"ve done that several times, no result.
Thanks for your help. Regards